FAQs

How can I contact Grey-Mount?
You can email us at support@grey-mount.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
No

Where do you ship from?
We ship from The United States

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 48 hours of ordering. All requests after this time are subject to a $20 administration fee. Your order can be returned for a full refund after it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. 

How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
You are eligible for a full refund if you don't receive your order within 30 days after shipping.

How do I return an item?
Please contact us at support@grey-mount.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received incorrect, missing, and/or defective merchandise. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or with a debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

NYC ELECTRIC SKATEBOARD CREW

  • FUN FACTS

    Electric personal vehicles have become increasingly popular in recent years. Did you know that an electric bike can reach speeds of up to 20 miles per hour? Or that electric scooters can travel up to 30 miles on a single charge? These vehicles are also much more environmentally friendly than their gasoline-powered counterparts, producing zero emissions.

  • BENEFITS

    Electric personal vehicles are convenient and beneficial. They can save money on fuel costs and require less maintenance. Electric personal vehicles are also great for short commutes, errands, or leisurely rides. They can also be used as a mode of transportation for people who are not able to drive a car.

  • HOW ITS MADE

    Electric personal vehicles are made using a variety of components, including a motor, battery, and controller. The motor is typically located in the hub of the wheel and is powered by electricity from the battery. The battery is typically a lithium-ion type, as they are lightweight and have a high energy density. The controller is responsible for regulating the power